Refund policy

Returns Policy

At Heavy Circle Apparel, we strive to provide high-quality clothing that you can look good in and feel good wearing. We understand that sometimes accidents happen while ordering, or there’s a defective product that sneaks through, and when these things happen we’ll do our best to help make things right.

If you have received an item(s) and wish to initiate a return, you have 14 days from the date of delivery to do so. All we ask is that you read the below and make sure the item(s) meet our return criteria:

What can be returned?

Clothing items such as t-shirts, hoodies, and sweatshirts can be returned, provided that they are in the same condition you received them. This means that items to be returned must be unworn, unused, unwashed and in a perfect resalable condition (including any product tags/labels that must still be attached to the item).

What cannot be returned?

Unfortunately, we cannot accept returns for any item if:

The return is initiated after 14 days from the day of delivery.
The item is worn, washed, soiled in any way, damaged, or in an unsuitable condition.
The item no longer has product tags / labels, and is not resalable.

Items that are non-returnable will be marked appropriately. Items marked ‘Final Sale’ are non-returnable except in cases where the item is defective.

Items that have been customised are non-returnable except in cases where the item is defective.

All returned items are checked upon arrival before a refund or store credit is approved. If there are any issues with your returned item, we will let you know.

This does not affect your statutory rights.

How to initiate a return

To initiate a return, please contact us within 14 days of delivery, at hello@heavycircleapparel.com.

Please include your name, order number, and reason for return.

To initiate a return, you must be the person who purchased the item(s), have proof of purchase, and have access to the original payment method.

We will aim to reply to you as soon as possible. If you have not received a response within 48 hours or two business days, please email again.

How to send items back

Once a return request has been accepted, you will be asked to send the item(s) back to us.

If you are returning an item due to a change of mind, or ordering the wrong colour / size / design, you are responsible for paying any postage costs to get the item back to us.

The return address will be provided at this stage, and we will let you know how to send it back to us. Please do not attempt to return an item to us before we have approved it, as this will delay the process!

For returns of non-defective products, the customer is responsible for return postage. For peace of mind, we recommend a tracked service such as Royal Mail 2nd Class Tracked.

Please note that we do not currently accept in-person returns. To ensure the process is followed correctly, all returns must be posted.

What happens next?

Once we have received any returned item(s), we will inspect them to make sure they meet the conditions required for resale.

We will then contact you regarding your return, and confirm whether or not it has been accepted.

If a returned item(s) has been found to be damaged or otherwise in a non-resalable condition, it will be refused and we will contact you to let you know. Refused returns will be returned to you.

Refunds & Store Credit for Accepted Returns

If your return has been accepted, we will give you the option of either a refund for the current value of the item(s), or store credit for the value of the item(s).

Store credit may only be used on www.heavycircleapparel.com, unless otherwise specified.

Once approved, refunds will be processed as soon as possible, but may take up to 7 working days, and we will contact you to let you know when the refund has been processed. Once a refund has been processed, it may take up to a further 5 business days to appear in your account.

Any further delays may be due to your payment processor or bank. If you haven’t received your money back within 7 business days of us confirming the refund has been processed, please contact your payment processor or bank.

Please note that refunds can only be sent to the purchaser and original payment method.

Defective Orders

We understand that sometimes, a defective item may unfortunately slip through the quality checks. When that happens, we will do what we can to make it right. An item is considered defective if it meets any of the following criteria:

Defective Items: If the item has a manufacturing defect.
Printing Errors: If the design is incorrect or misplaced.
Mislabelled / Size Discrepancies: We may offer a refund,store credit, or a replacement if an item has been received that is the wrong size. This can be due to mislabelling or if it has a size discrepancy outside of the allowable tolerances (see product specific size charts).

If you have received a defective item, please do not attempt to return it to us just yet. Please follow the process section, and we will do our best to help.

Please note that an item is not considered defective if it has been damaged through improper washing & care, or has become damaged through general wear and tear.

Process for Defective Orders

If you have received a defective order or item, please follow the process below so that we can resolve the issue as quickly as possible!

Contact Us: Email our customer service at hello@heavycircleapparel.com with your order number, proof of purchase, and details about the issue.
Provide Evidence: Attach clear photos of the defect, error, or incorrect item.

Once we have received contact, we will aim to reply within 48 hours or two working days. The response will contain the following;

Approval: If approved, we will provide instructions for a refund, store credit, or a replacement item.
Resolution: Depending on the case, we will either issue a replacement order or a refund/store credit.

Items that have been found to be defective may not need to be returned to us, however this is dealt with on a case by case basis.

Please note that refunds may only be issued to the purchaser and original payment method.

Please note that store credit may only be used on www.heavycircleapparel.com.

Missing Items / Wrong Item Received

Missing Items

If your order is missing items, this may be due to them being shipped separately. If your tracking information shows them all as delivered but you’re missing something - please contact us at hello@heavycircleapparel.com.

Wrong Item Received

If you have unfortunately received the wrong item, please email us at hello@heavycircleapparel.com with your name, order number, and an image of what was received. We will get back to you as soon as possible!

Please note that any claims for missing or wrong items must be initiated within 14 days of delivery. For wrong items, our return rules apply.

Non-Delivery Issues

Incorrect Address

If you provide an incorrect or incomplete address, and the package is undeliverable, you are responsible for reshipping costs. We will contact you to confirm the correct address and arrange for reshipment.

Lost Packages

If your package is lost in transit, please contact us at hello@heavycircleapparel.com. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement at no additional cost to you.